Payment Policy

Last Updated: 28-10-2025

Thank you for shopping with Olehome.
This Payment Policy outlines how payments are processed, secured, and managed when you place an order through our online store.

Accepted Payment Methods

We currently accept the following payment methods:

• Credit and Debit Cards – Visa, MasterCard, American Express, and Maestro

• PayPal – Secure checkout using your PayPal balance or linked card

• Apple Pay and Google Pay – Available on supported devices

• Shop Pay / Klarna / Clearpay – Where available, for flexible installment options

All payments are processed securely through our trusted payment partners. We never store or access your full credit card information.

Payment Security

At Olehome, your security and privacy come first.
All transactions are encrypted using SSL (Secure Socket Layer) technology and processed through PCI-DSS–compliant gateways (Stripe, PayPal, and Shopify Payments).

We take every precaution to protect your information and ensure a safe, seamless checkout experience.

Payment Confirmation

Once your payment has been successfully processed, you will receive:

1. An order confirmation email containing your purchase details.

2. A payment receipt, confirming that your transaction was completed.

If you do not receive confirmation within a few minutes, please check your spam folder or contact our support team.

Currency

All prices listed on our website are in GBP (£) by default.
For international customers, final prices may vary slightly due to currency conversion rates and bank processing fees.

Billing Information

Please ensure all billing details are accurate and match the information on your payment method. Orders with incomplete or mismatched billing details may be delayed or cancelled for security reasons.

Payment Issues

If your payment is declined or an error occurs during checkout:

• Double-check your card details and available balance.

• Ensure your billing address matches your bank records.
  

Fraud Prevention

To protect our customers and our business, Olehome reserves the right to refuse or cancel orders that appear fraudulent or suspicious.
In some cases, additional identity verification may be requested before an order is processed.

Contact Us

For any questions about payments, refunds, or charges, please contact our support team:

Email: support@olehome.shop
Address: 190 Malvern Road, Worcester, England, WR2 4LL