FAQs

1. How do I place an order?
Simply add your favourite items to the cart, proceed to checkout, and complete your payment using one of our secure options (Visa, MasterCard, PayPal, Apple Pay, or Google Pay).

2. Will I receive an order confirmation?
Yes — once your order is placed, you’ll receive an email confirmation containing your order number and full details.

3. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Klarna (where available). All payments are encrypted and secure.

4. My payment didn’t go through — what should I do?
Please double-check your billing details and available funds, or try another payment method. If the issue continues, contact us at support@olehome.shop

5. How long does delivery take?
Our standard delivery time is 5–10 working days for all orders. Processing takes 1–3 business days before shipment.

6. Do you offer free shipping?
Yes — we offer free shipping on all orders within the UK and worldwide.

7. Will I receive a tracking number?
Absolutely. Once your order is shipped, you’ll receive a tracking email with a link to follow your parcel’s journey.

8. Do you ship internationally?
Yes, we proudly ship worldwide. International orders may experience slightly longer delivery times depending on location and customs.